The General Directorate of the National Social Insurance Fund for Salaried Workers, CASNOS, announced the opening of all its payment centers and provincial agencies to receive citizens. These facilities will operate every Saturday morning to expand service accessibility. CASNOS confirmed the Saturday operating hours will be from 8 AM to 12 PM across all locations. These centers and agencies will indeed be open every Saturday morning, providing a consistent schedule for beneficiaries. The operating hours on Saturdays will be precisely from 8 AM to 12 PM, ensuring a clear window for service access.
Enhanced Citizen Access
The measure is part of CASNOS's strategy to strengthen public service, aiming to bring administration closer to citizens and prioritize the socially insured and their rights. Officials stated the initiative seeks to address citizen concerns under improved conditions, particularly benefiting those who face difficulties traveling during standard weekdays. This measure is specifically in the framework of strengthening public service, bringing administration closer to the citizen, and taking care of the socially insured and their rights. It aims to respond to their concerns in better conditions, especially for those who find it difficult to travel during normal working days. The fund's efforts are intended to enhance the quality of reception services for all beneficiaries. This measure translates the fund's efforts aimed at improving reception quality. Additionally, the new Saturday operating hours are expected to reduce pressure on daily reception services. It aims to reduce pressure on reception services. This expansion also aims to shorten the processing times for various files, improving overall efficiency for users. It aims to shorten file processing times.
Strategic Service Improvement
The initiative aligns with the strategic orientations of the sector, which are focused on elevating the performance standards of public facilities. The goal is to enhance the overall effectiveness of services delivered to citizens. This is in line with the sector's orientations aimed at raising the performance level of public facilities and enhancing the effectiveness of the service provided to the citizen. This move by the National Social Insurance Fund for Salaried Workers (CASNOS) reflects a broader commitment to improving administrative efficiency and accessibility. By extending operating hours, CASNOS seeks to meet the needs of the insured population more comprehensively, facilitating easier access to services that might otherwise be difficult to obtain during weekdays. The measure reinforces the principle of public service improvement, aiming to create a more responsive and efficient system for all beneficiaries. This strategic enhancement is designed to ensure that the public facilities operate at an optimal level, delivering reliable and timely services to the population.
Ministerial Endorsement
The extended operating hours implemented by CASNOS are in direct response to directives from the Minister of Labor, Employment, and Social Security (وزير العمل والتشغيل والضمان الاجتماعي). This measure is in implementation of instructions from the Minister of Labor, Employment, and Social Security. This measure aligns with broader ministerial guidance aimed at improving the accessibility and efficiency of public services across the country. The initiative reflects a commitment from the ministerial level to ensure that social insurance services are readily available to all eligible citizens, particularly those who face scheduling constraints during regular business days. By opening centers on Saturdays, CASNOS is acting on the mandate to enhance citizen convenience and streamline administrative processes, reinforcing the government's strategy for public service modernization. This direct alignment with ministerial instructions shows the importance placed on citizen-centric service delivery at the highest levels of government.
Broader Public Service Goals
The extended operating hours are part of continuous efforts to improve the quality of public service, according to CASNOS. This measure is in the framework of continuous efforts to improve the quality of public service and enhance addressing citizens' concerns. The initiative aims to enhance the administration's responsiveness to citizens' concerns, particularly for those who may find it challenging to access services during standard weekday hours. This strategic expansion is designed to streamline administrative processes and ensure that social insurance services are more readily available to all beneficiaries. By providing Saturday access, CASNOS seeks to reinforce its commitment to public service improvement, aiming for a more efficient and citizen-centric approach to its operations. These ongoing efforts are key for building trust and ensuring that essential services are accessible to everyone who needs them.